Few things bring me as much joy as watching a friend succeed at something close to their heart.

Few things bring me as much joy as watching a friend succeed at something close to their heart.

And I get even more excited when that person happens to be as kind and generous as Chad Horenfeldt 📕.

This weekend I got to celebrate Chad’s book launch:
The Strategic Customer Success Manager 📚
in person, surrounded by a close group of fabulous CS humans.

If you know Chad, you know:
He is by far one of the kindest, hardest working people out there.
He has poured so much thought and genuine care into this book
He has already impacted so many in this field, and this book will only amplify that impact.

Photo: Chad looking “strategic AF” while signing copies of his book 😉

If you work in a customer-facing role and don’t own this book yet,
hurry yourself to the link in the comments to grab a copy! 📌

And while you’re here, join me in celebrating Chad in the comments.
What’s a moment when Chad’s advice or support helped you?

Let’s give him a moment of his own CS magic. 🌟