Testimonials
Executive and Leadership Coaching
“I never thought I would hire a coach, but Sarah fundamentally challenged me with one question: 'If you don't hold the job title of ‘customer’, how do you describe what you have enjoyed doing professionally the most?' ... The question encouraged me to reflect on my most loved achievements… and a thread that runs through them indicating my love for getting messy, finding issues, and fixing them. This is more than a soundbite to share in an interview, it's a foundational piece of information that will continue to serve me for years.”
– Customer Success Leader, Marketing Tech
“Sarah has this keen ability to help me find the answers to my own questions…When I have trouble progressing on a situation, she finds a way to unearth the solutions hidden within my own mind... By helping me form new connections in my brain, she has evolved my ability to problem solve more independently instead of merely helping me resolve the issues at hand.”
– Engineering Leader, AI and Machine Learning
“Announced my promo to CCO! Very much appreciate your help in that journey.”
CCO, SaaS Legal Tech
“Sarah created a space where I could dig into the core challenges that experienced leaders often face in transitions - how to apply proven expertise in new contexts while earning trust with my new team. This process helped me feel not just acknowledged but strategically positioned to make an impact, even while everything around me was new.”
– Customer Success Leader, E-Learning Platform
“Before working with Sarah, I was feeling lost and unsure of my direction. I struggled with self-doubt and isolation. Sarah helped me clarify my priorities, gave me a renewed sense of worth, and opened up new opportunities for me. I’m so grateful for her guidance and support.”
– Marketing Executive, Construction Tech
“I kicked ass at that meeting. And it felt great.”
Marketing Executive, Construction Tech
“Sarah created space for a very open and honest dialogue. She pushed me to trust my thoughts and feelings on work-related topics, and she helped me see how I can be a top performer while also respecting my own boundaries and priorities..”
– Customer Success Leader, Cybersecurity
“Sarah really holds the space for you and is great at challenging just at the right time. She helped me see things differently and helped me open new pathways for myself. ”
– Business Strategist, Coach, and Consultant
"Thanks to Sarah's coaching, I was able to identify and leverage people's strengths, navigate a difficult situation with my boss, and successfully implement meaningful change in my organization." - Engineering Leader, AI and Machine Learning
"Thanks to Sarah's coaching, I was able to identify and leverage people's strengths, navigate a difficult situation with my boss, and successfully implement meaningful change in my organization." - Engineering Leader, AI and Machine Learning
"Sarah created a space where I could dig into the core challenges that experienced leaders often face in transitions - how to apply proven expertise in new contexts while earning trust with my new team." - Customer Success Leader, E-Learning Platform
"Sarah created a space where I could dig into the core challenges that experienced leaders often face in transitions - how to apply proven expertise in new contexts while earning trust with my new team." - Customer Success Leader, E-Learning Platform
"Thanks to Sarah's genius with professional speak, I now have an excellent script for compensation negotiation that wouldn't have been possible without our work together.” - Marketing Executive, Construction Tech
"Thanks to Sarah's genius with professional speak, I now have an excellent script for compensation negotiation that wouldn't have been possible without our work together.” - Marketing Executive, Construction Tech
Advising and Consulting
“Sarah is a strong leader for startups and scale-ups alike.”
— Founder and CEO, Restaurant Ordering Tech
“Sarah has been an angel with many super powers! I wish I could clone her into an army of Sarahs. Not only does Sarah have the ability in constructive listening to help us identify potential problem areas before they occur, she also possesses the nimbleness and savviness to stretch her knowledge base into new territories and help us put business-critical structure and systems in place toward a successful beta launch.”
— Founder and CEO, Creativity and Gaming Tech
“As we took the company from an early stage company to a fully fledged enterprise software organization, Sarah helped us set the customer experience strategy and launch our CSM program. We currently have best in class gross and net retention rates and customer satisfaction levels. A great product is the minimum that our customers expect - for automation software, they expect a partner that can help their teams reimagine their business processes.”
— COO, Machine Learning and AI
“Sarah brought so much insight and experience as we were implementing the first phase of our formal customer support processes. She worked with various teams within the company to really understand our global operation and tailored her recommendations for us to fit both best practices in customer excellence along with the needs of a high-growth start-up. She didn’t come with a one size fits all approach, but really took time to understand what we already had in place and coupled that with our goals of where we want to be. Her willingness, flexibility and leadership both strategically and tactically made it feel like she was part of the team from day one. Sarah is an awesome addition and expert in customer service and really helped us challenge ourselves as we went through the strategy definition and implementation.”
— COO, Education Technology
“Sarah carefully listened to my typical day and what stresses me out as an artist running her own business. She helped pin-point the issues I needed to get a handle on and helped put into place systems to take the stress out of any future issues. Even years after working together, when a problem arises, I often think, ‘how would Sarah handle this’ and then I can confidently tackle it.”
— Business Owner and Jewelry Artist
“Sarah’s confidence in decision making provided direction during a time of significant change. She is a leader who invests time and energy in developing those around her and is relentless in her passion to support the team.”
— VP of Customer Support, Restaurant Ordering Tech
“Problem solver. Team player. Great leader. Amazing person.”
— Principal Product Manager, Health Tech & AI