"Oh, I know the perfect person!"
"Oh, I know the perfect person!" is one of my favorite things to say when a client (or friend) asks for help. 🤩
Much as I love helping people directly, I get even more excited when I can connect good people to each other.
And when people come to me with a question or problem outside my lane, they don't want a whole list. They want the one or two names I trust.
Increasingly, in Customer Success, my answer was one of the same few people.
Need to figure out what’s broken in your CS org?
Need to turn your CS team into a commercial engine? I know who I’d call.
Need to become a better CS leader? I know who I’d call.
Need to find your next CS role, or hire the right person for one? Same thing.
And the funny part is, the people I was referring were referring each other, too. We were sharing ideas, sending opportunities back and forth, calling each other on a random Tuesday when a problem fell outside our own expertise.
So we decided to make it official.
Introducing The CS Standard.
Six independent Customer Success operators, each focused on a different part of the profession:
Anika Zubair
Carly Agar
Kristi Faltorusso
Rachel Provan ðŸ§
Rob Zambito
And me! 😀 Sarah Bierenbaum
Customer Success is under a sh*t-ton of pressure right now, and the problems leaders are dealing with are specific.
No single consultant, coach, trainer, recruiter, or advisor is the right answer to every one of them. We're not going to pretend otherwise.
So when one of us isn't the right fit, we'll know exactly who is. People whose work we know, whose expertise complements ours, and who we trust with our own clients.
This isn't 6 people doing the same thing under one brand. It's 6 people doing different things who kept ending up in the same conversations.
Now we're making that network easier for you to reach too.
The CS Standard. Higher together.
What's the biggest problem you think Customer Success needs to solve right now? Send me a note.