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This strategic partnership is designed for early-stage startups facing immediate customer success challenges that require real-time support and guidance. Perfect for companies with active paying customers who are building their first customer success processes, handling challenging customer situations, or preparing for their next funding round.
What's included:
60-minute onboarding call to understand your business model, customer base, and immediate challenges
Unlimited 30-minute strategic sessions throughout the 12-month period
All sessions must be scheduled at least 48 hours in advance
Unlimited email and Slack communication between sessions for real-time guidance
Strategic input on customer communications, process changes, and tactical decisions
Perfect for startups implementing new customer success strategies, handling customer crisis situations, launching new products to existing customers, or making significant changes to their customer success operations that require ongoing support and validation.
