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This package is designed for early-stage startups who want access to experienced customer success expertise without a full strategic partnership. Ideal for companies with active paying customers who are building their first customer success processes, handling challenging customer situations, or preparing for significant growth milestones.
What's included:
60-minute onboarding call to understand your business model, customer base, and current challenges
Unlimited 30-minute advisory sessions throughout the 12-month period
All sessions must be scheduled at least 48 hours in advance
Sessions are conducted via video or phone call
Does not include email, chat, or direct messaging support between sessions
Perfect for addressing urgent customer success challenges, developing retention strategies, creating scalable onboarding processes, and getting guidance on customer success team structure and hiring..
